Our Store Policies
REFUNDS AND EXCHANGE POLICIES
Merkado Pilipino is committed to providing you with quality products. However, sometimes things happen are beyond our control.
All refunds and exchanges must be done within 30 days of the shipping date. Items must be in their original packaging with tags, undamaged, and unused.
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Refund
You may receive a refund after items have been returned in good condition. Please note that shipping charges and insurance will be shouldered by you.
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Exchange
Many of the items in this store are handcrafted and our inventory is limited. You may exchange your order for another item of the same value. You may also opt for a store credit.
Defective Items
If you receive an item that is damaged, please send a photo of the unused item within 30 days of the original shipping date. Your items will be examined to determine whether you are eligible for a replacement or a refund that will include the shipping cost.
Please send an email as soon as possible so we can process your request:
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Email: kumusta@merkadopilipino.com
SHIPPING POLICIES
Shipping Time
Items are carefully inspected and will generally take 1-3 business days to process from the time it is purchased.
Shipping takes 2-8 days.
Shipping Cost
Flat rate fee is $15 throughout Canada.
Free shipping on orders $75 and above.
Shipping Method
We ship via Canada Post and we offer free weekend curbside pickup also available midtown (North York, M2J2V1).
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Email: kumusta@merkadopilipino.com
PRIVACY POLICIES
What is collected?
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Name
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Payment Information
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Contact information including email address and cellphone numbers
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Demographic information such as postal codes
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Customer surveys
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Customer reviews
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How is your data used?
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Internal data management and record keeping for shipping and other transactions related to your purchases
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With your consent, you may be sent promotional emails or asked to participate in surveys
Cookies
Merkado Pilipino is hosted by Wix. Similar to many web site operators, we may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.
Disclosure of Information
Merkado Pilipino will not disclose personal information that you provide on its Sites to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case the Company may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.
Policy Change
We reserve to the right to alter and update our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.
Acceptance of Our Privacy Policy
By using this Site or any other The Company Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.
Please send an email if you have any questions or concerns.
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Email: kumusta@merkadopilipino.com
